Zubitics AI

Cancellation and Refund Policy

Official Billing Policy • Last Updated: September 2026

1. Scope of Professional Services

Zubitics AI provides professional, bespoke technology services, including custom AI development, web application engineering, enterprise workflow automation, and specialized technical consulting.

Each engagement is carried out in accordance with an agreed project proposal, statement of work (SOW), or milestone schedule explicitly defined between Zubitics AI and the client.

2. Milestone Deliverables & Advance Payments

Because our services involve dedicated software engineering, architectural design, custom coding, and cloud compute resource allocation:

  • Advance & Retainer Fees: Initial deposits and retainer payments secure engineering hours and development infrastructure. Once project onboarding and sprint work have commenced, advance payments are non-refundable.
  • Milestone Payments: For milestone-structured projects, payments released upon client review and approval of deliverables (e.g., UI/UX design, beta prototypes, or production deployment) are final and non-refundable once approved.

3. Project Cancellation Procedure

A client may request to cancel or pause an ongoing service project at any time by delivering written notice to our team at [email protected].

Settlement Upon Cancellation:

Upon receipt of written cancellation, all active development will cease. The client will only be billed for engineering hours, work-in-progress, and deliverables completed up to the date of cancellation.

Any unutilized funds prepaid for future milestones that have not commenced will be refunded or credited after accounting for any accrued operational or resource expenses. Completed milestone source code and deliverables produced up to cancellation will be handed over to the client.

4. Duplicate or Erroneous Transaction Exceptions

In the rare event that technical issues cause duplicate or erroneous charges during an online payment, we will investigate and process a 100% refund of the duplicate transaction within 5 to 7 business days. Refunds are issued directly to the original payment method (UPI, credit/debit card, or net banking) via our payment processing partner Razorpay.

5. Contact Billing & Project Administration

If you have any questions regarding your project invoice, milestone billing, or cancellation status, please reach out to us: