Non-Refundable Subscription Policy
All payments made towards AuraDine software subscriptions, license renewals, setup onboarding fees, and platform access are strictly non-refundable once processed.
Because AuraDine provides instant access to proprietary AI models, cloud infrastructure allocation, and automated WhatsApp Business API routing immediately upon successful payment checkout, we do not offer refunds, returns, or partial credits once a subscription has been purchased or renewed.
- No Prorated Refunds: If you choose to terminate your usage or stop using AuraDine before the end of your billing cycle, no partial or prorated refund will be granted for unused days.
- Immediate Cloud Provisioning: Infrastructure resources, LLM tokens, and dedicated server capacity are provisioned immediately upon transaction confirmation.
- Explicit Acknowledgment: By subscribing to any AuraDine tier via Razorpay or direct invoice, you explicitly acknowledge and accept this non-refundable policy.
30-Day Billing Cycle Definition
AuraDine subscription terms operate on a standardized recurring cycle:
30 Calendar Days
Exactly one (1) billing cycle is defined as thirty (30) consecutive calendar days starting from the timestamp of payment confirmation.
Automated Cycle Tracking
Your next billing cycle renewal date is visibly tracked inside the Restaurant Partner Portal under Settings > Subscription & Billing.
Subscription Cancellation Procedure
You have full control over your subscription and may cancel your recurring plan at any time.
To prevent being billed for subsequent periods, your cancellation request must be initiated prior to the commencement of your next 30-day billing cycle.
What Happens When You Cancel:
- Retained Access: You retain complete, uninterrupted access to all AuraDine features (WhatsApp concierge, KOT billing, table reservations, floor manager) through the remainder of your currently paid 30-day cycle.
- No Future Charges: Once cancelled before the cycle ends, no automatic recurring payments will be initiated for subsequent periods.
- Post-Cycle Expiration: At the conclusion of the 30-day term, AI automated message processing is placed into standby mode. Your past reservation records and analytical reports remain accessible in read-only format for 30 calendar days to allow data export.
How to Submit a Cancellation:
- Log in to your Restaurant Partner Portal at zubitics-ai.com/auradine/login/.
- Navigate to
Settings > Subscriptionand click Cancel Auto-Renewal. - Alternatively, send an email to [email protected] with the subject line "Subscription Cancellation Request" from your registered business email at least 48 hours before cycle renewal.
4-Day Risk-Free Trial Period
To ensure transparency and allow restaurant owners to evaluate our system with confidence, AuraDine offers a 4-Day Risk-Free Full Access Trial:
- Zero Upfront Payment: You are not required to commit to a paid plan until you have verified the WhatsApp bot, table turns, and live floor features during your trial period.
- No Automated Surprises: Paid billing only begins when you explicitly choose and activate a subscription plan via our Razorpay payment checkout.
- Post-Trial Choice: If you decide AuraDine is not the right fit before activating a paid tier, your trial simply lapses without any monetary charge.
Duplicate & Erroneous Charge Exceptions
While subscription fees are non-refundable for active usage, we provide full refunds in verified instances of technical or banking anomalies:
- Duplicate Charges: If your bank account or credit card was debited multiple times for a single 30-day billing cycle due to a payment gateway timeout or technical glitch.
- Post-Cancellation Charge: If you received a billing debit despite having confirmed cancellation prior to the commencement of the billing cycle.
Refund Processing Window: Verified refund requests are processed through Razorpay within 5 to 7 business days and returned directly to the original payment source (bank account, card, or UPI VPA) in compliance with Reserve Bank of India (RBI) guidelines.
Add-Ons, Credits & Token Bites
Purchases of additional WhatsApp messaging credits, marketing campaign top-ups, custom integration packages, or AI token allowances are consumed in real-time and are non-refundable and non-transferable between restaurant accounts.
Contact Billing & Support
For any queries regarding your invoice, 30-day billing cycle dates, cancellation confirmation, or payment verification, please contact our billing desk: